To reward you for your loyalty, Caudalie created the MYCAUDALIE programme in May 2013. This exclusive programme, available solely online allows you to receive free products, access tailor-made beauty advice and be the first to enjoy promotional offers!
You register on the www.caudalie.com website in the “My Account” section. All you need to do is create your personal account and enter your details by clicking here. You can also create your account directly in Caudalie Boutique Spas.
You can also register directly in our Caudalie Boutique Spas.
Discover Caudalie Boutique Spas.
Your MYCAUDALIE points enable you to redeem free gifts. From 100 points, you have access to the first level of gifts.
With your purchases:
If you buy products or Spa Vouchers on the caudalie.com website or in Caudalie Boutique SPAs, points will automatically be attributed to your account for each product purchased.
If you buy products in our authorised sales outlets, you can earn points with all facial products that come in a box (excluding gift sets). You just need to enter the unique 10 or 11 character code you will find inside the box on your account (limited to 10 unique codes per month).
For your birthday:
As a MYCAUDALIE member and if you fill in your date of birth, we will give you 30 points on your birthday (100 points if you are a VIP member!).
By recycling your products:
You can earn 5 MYCAUDALIE points for each empty product you bring back to our Boutique SPAs. Up to a maximum of 150 points per year.
To register your codes, simply go to the Caudalie website in the "My Account / Earn Points” section and enter the unique 10 or 11 character code present inside the facial product packaging (excluding gift sets). When you make a purchase in our e-shop or Caudalie Boutique Spas, all products earn you points which are automatically credited to your account.
The number of points awarded per product is indicated on the website in the product description page of each product. The number of points depends on the value of the product.
Spa face or body treatments in the Caudalie Boutique Spas earn the following points.
1 30-minute treatment = 40 points
1 50-minute treatment = 90 points
1 80-minute treatment = 130 points
You have three options:
- You can add your loyalty gift to your next order on our e-shop and have it sent to your home with your other internet purchases.
Delivery is free when you spend £25 or more, and from only £15 if you are a VIP member.
- You can collect your gift within a month from the point of sale you will have selected on the website by showing the QR code that will be sent to you by email.
To get your QR code, first you must add the gift(s) of your choice to your internet shopping cart. You will then be asked to confirm this "free order" so that your QR code can be sent to you by email.
You will be able to download your QR code directly to your smartphone from the email that will be sent to you.
The QR code will also be available in your MYCAUDALIE account, in the “My gifts to collect” section.
Your gift can only be sent to your home when you order on our e-shop www.caudalie.com. Delivery is free when you spend €39 or more, and only €15 or more if you are a VIP member.
To collect your gift from the sales outlet you have chosen, you must show the QR code that will be sent to you by email.
From this email, you can also download your QR code directly on to your smartphone.
The QR code will also be available in your MYCAUDALIE account in the “My gifts to collect” section.
You have a period of one month to collect your gift from the selected sales outlet (with effect from the date you placed the "free order" of your gift on the website).
The points are valid for a period of 18 months. With each registered code, the validity of all your points is extended by 18 months.
"Bonus” points, which are not related to a purchase (Welcome, Beauty Profile, Sponsorship, Birthday...), do not extend how long your points are valid for. These "bonus" points expire after 2 months if no purchase is made or unique code entered during this time.
You have two options:
Click “My Account” then the “Forgotten password?” link.
1) Choose to receive a link by email to sign in automatically:
Enter the e-mail address used when you registered on our website, we will send you a link that will enable you to automatically sign in to your account.
if you do not see this email in your mailbox, check your Spam as well, or contact our Customer Relations Service.
2) Choose to reset your password:
Enter the e-mail address used when you registered on our site, we will send you a link to change your password and automatically sign you into your account.
if you do not see this email in your mailbox, check your Spam as well, or contact our Customer Relations Service.
There are 3 different statuses in the loyalty programme,
Caudalie Insider:
Conditions: You haven’t registered any purchases yet but you are subscribed to our newsletter and/or you have already earnt bonus points (Welcome points, skin diagnosis...)
Advantages: you receive exclusive product information and beauty tips.
MYCAUDALIE member:
Conditions: You have made at least one purchase on caudalie.com or in Caudalie Boutique SPAs or have entered a unique code on the Caudalie website following a purchase in an authorised sales outlet.
Advantages: you have access to the gift catalogue, you receive points for your birthday and have access to previews.
MYCAUDALIE VIP:
Conditions: You have accumulated at least 300 points over the last 12 months.
Advantages: in addition to your membership advantages, you benefit from free home delivery for any order over £15 on the caudalie.com website. You are invited to events and have access to an exclusive gift catalogue (Premier Cru, Spa Gift Voucher).
Congratulations, you are part of our MYCAUDALIE VIP community!
This privileged status gives you access to exclusive product previews, enables you to receive invitations to events near you and also benefit from free delivery on all your orders over £15 on the caudalie.com website. It also enables you to have access to an exclusive gift catalogue (Premier Cru, Spa Gift Voucher...).
Only points earned in the past 12 months are taken into account to gain VIP status.
You become a VIP when you have accumulated at least 300 points over the last 12 months. This status is not permanent. You automatically lose this status if you have accumulated fewer than 300 points over the last 12 months.
You keep your VIP status so long as the points you have accumulated over the past 12 months is at least equal to 300 points.
For example:
Today, you have a total of 500 points and you’ve earnt 400 points over the last 12 months in relation to today’s date. You are a VIP!
Today, you have a total of 500 points but you have not earnt 100 points over the last 12 months in relation to today’s date. You are not a VIP yet.
To add your loyalty card to your Wallet, you must click on the activation link that you can find:
In the dedicated email you will receive when activating your MYCAUDALIE account
In our weekly newsletters
By filling in this form
(Please fill in the information used when creating your account)
After clicking on the activation link, simply follow the instructions on your mobile.
You can now present your card at a Boutique SPA to collect your MYCAUDALIE points, receive any information related to your loyalty programme and stay informed.
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