Frequently asked questionsPAYMENT

1. Choose the "Bank card" payment method at the payment stage.

2. In the “Card number” field: enter the 16 digits on your card, with no spaces

3. Enter your card’s expiry date by selecting the month and year in the drop-down list.

4. In the “Cryptogram” field, enter the last 3 digits of the series of digits printed on the back of your card.

The cryptogram represents all of the digits that serve to make card payments secure and provide increased protection against fraudulent use of payment cards.

5. Once you have entered your bank details, click “Pay”. You thereby accept the General Terms and Conditions of Sale.

PayPal is a practical, secure, inexpensive online payment service which allows a company or an individual with an email address to send and receive online payments. To pay for your order via PayPal, please follow these steps:

1. Select the PayPal payment method, which will redirect you to your PayPal account.
2. Log in and then confirm your payment.
3. Once your payment has been confirmed, you will automatically be redirected toward www.caudalie.com to complete your order.

Sorry, it is not possible to pay on delivery. Only the approved payment methods are available to pay for your order.

Your bank details are encrypted (SSL) and are never known to, or stored by Caudalie.

The only payment cards accepted on our website are Visa, MasterCard, Maestro and American Express cards which have been issued in a country that is on our country delivery list: France, Belgium, the Netherlands, Luxembourg, Switzerland, the United Kingdom, Germany, Austria, Italy, Spain, Portugal, Poland, Greece, or Ireland.

If your payment card meets these criteria, don’t forget to:

- check that your delivery and billing addresses are complete and correct

- check that all your bank details are correct

- confirm your payment by clicking "Pay".

If all your information is correct but the payment does not work, check any issues with your payment method with your bank. Don’t forget that you can still pay for your order using PayPal, whatever the country your card was issued in.

How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Caudalie and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments' schedule in the Klarna app.

Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

More information about Pay later in 3 interest-free instalments here.

How does Pay later in 30 days work?
Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk .

Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

More information about Pay later in 30 days here.

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.