Frequently Asked Questions

Deliveries

1 - To what countries do you deliver?

Caudalie delivers throughout the United Kingdom (except Jersey and Guernesey) via http://uk.caudalie.com but also throughout Europe via the dedicated country websites:
- Mainland France and Corsica: https://fr.caudalie.com
- Germany, Austria and German-speaking Switzerland: http://de.caudalie.com
-       French-speaking Belgium, Luxembourg and Swiss Romandy: http://be.caudalie.com
-       Flemish Belgium: http://be.caudalie.com/nl_be/
-       Spain (excluding Canary Islands): http://es.caudalie.com
-       Italy, Italian-speaking Switzerland: http://it.caudalie.com
-       Portugal (excluding Madeira and Azores): http://pt.caudalie.com
-       United Kingdom: http://uk.caudalie.com
-       French-speaking Switzerland: http://be.caudalie.com
-       Poland: http://pl.caudalie.com
-       Greece, Ireland, Netherlands: https://en.caudalie.com

2 - What are the available delivery methods and fees?

Please see below the grid summarising the delivery fees which are applicable depending on the amount of your shopping cart.
Delivery options for the United Kingdom

Delivery typeDelivery fee depending on amount of orderTotal delivery period*
Home delivery (signature required) < £30 > £30 24 to 48hrs tracked
(working days)
£4,95 Free
Working days: Monday to Saturday, excluding holidays
* Average time recorded

3 - How long is the processing period?

Your consignment is prepared in the 48 hours following your order.

4 - How can I benefit from free delivery?

Home delivery is free with a minimum £30 purchase. If you have collected over 300 points in the last 12 months as part of our MYCAUDALIE loyalty programme, you'll be awarded VIP status, which gives you free home delivery. See the section on the MYCAUDALIE loyalty programme.

5 - Can I request a specific delivery time?

Royal Mail is not a timed service, it’s offering is 24 and 48 hours.

6 - Can I receive my consignment at my place of work?

Of course, you may receive the consignment at your place of work. You may select a different delivery address by clicking on "Add another address" at the delivery option stage of your order.

7 - What happens if I am not home when the consignment is delivered?

If the customer is not at home, the customer will receive a card from the driver through their letterbox stating that delivery was attempted. On that card, will be an address for the closest post office to collect the goods and a contact number for the local post office.

8 - How much time do I have to retrieve my consignment at a pick-up point?

The post office will keep the goods for circa 2 weeks before it is returned to the warehouse.

9 - What happens if there is no pick-up point near my home?

There will always be a local post office for the recipient.

10 - What should I do if I made a mistake in my delivery address?

To guarantee you the fastest possible delivery, we do not enable cancellation or modification of your order once it has been finalised. If the consignment is sent to an incorrect address, it will be returned to us. As soon as we receive it, we will send the consignment to the new address that you will have indicated to us.