Frequently asked questions
Caudalie delivers throughout France (excluding Overseas Territories and Departments) and Monaco via http://fr.caudalie.com but also throughout Europe via the dedicated country websites:
- Mainland France and Corsica: https://fr.caudalie.com
- Germany, Austria and German-speaking Switzerland: http://de.caudalie.com
- French-speaking Belgium, Luxembourg and French-speaking Switzerland: http://be.caudalie.com
- Flemish-speaking Belgium: http://be-nl.caudalie.com/
- Spain (excluding the Canary Islands): http://es.caudalie.com
- Italy, Italian-speaking Switzerland (excluding San Marino)
- Portugal (excluding Madeira and the Azores): http://pt.caudalie.com
- United Kingdom (excluding Jersey, Isle of Man and Guernsey): http://uk.caudalie.com
- French-speaking Switzerland: http://fr.caudalie.com
- Poland: http://pl.caudalie.com
- Ireland: https://en.caudalie.com
- Greece: https://gr.caudalie.com
- The Netherlands: https://nl.caudalie.com
Please see below the grid summarising the delivery fees which are applicable depending on the amount of your shopping cart. Delivery options
Express Delivery:
< £100 : £4.95 : next day (working day)
> £100 : Free : next day (working day)
Working days: Monday to Saturday, excluding holidays* Average time recorded
Standard Delivery:
<£25: £3.95 : 2-4 working days
>£25 : Free : 2-4 working days
Working days: Monday to Saturday, excluding holidays* Average time recorded
Your package is prepared within 24 hours* of your order being placed.
*Excluding weekends and public holidays. During specific promotional periods, preparation timeframes may be extended.
Charges for home delivery and collection at pick-up points are free when you spend £25 or more.
If you have collected over 300 points in the last 12 months as part of our MYCAUDALIE loyalty programme, you'll be awarded VIP status, which enables you to enjoy free delivery for any order over £15. See the section on the MYCAUDALIE loyalty programme.
Unfortunately it is not possible to choose delivery time slots.
Yes, you can have your order delivered to your workplace. You can choose a new delivery address by clicking “Add another address” when you choose your delivery address when placing your order.
The delivery company will send you an email 24 hours before your package is delivered. It will be left in your letterbox where possible.
If you are not home, it will be delivered to a post office or the nearest pick-up point. You have 10 working days* to collect it. After this time, your package will be returned to us.
*This timeframe may vary according to the post offices and pick-up points.
If you have not picked up your package within 5 days, an reminder email and text message will be sent to you. After 10 days* your package will be returned to us.
*This timeframe may vary according to the post offices and pick-up points.
You can have your order delivered to your home by choosing your postal address, or to your workplace.
In order to provide the shortest possible delivery timeframes, you cannot change your delivery address after your order has been completed. If the package has been sent to the wrong address it will be returned to us. As soon as we have received it, we will re-send your order to your requested address. Please contact our Customer Relations Service.
