Frequently Asked Questions
Caudalie delivers throughout the United Kingdom (except Jersey and Guernesey) via http://uk.caudalie.com but also throughout Europe via the dedicated country websites:
- Mainland France and Corsica: https://fr.caudalie.com
- Germany, Austria and German-speaking Switzerland: http://de.caudalie.com
- French-speaking Belgium, Luxembourg and Swiss Romandy: http://be.caudalie.com
- Flemish Belgium: http://be.caudalie.com/nl_be/
- Spain (excluding Canary Islands): http://es.caudalie.com
- Italy, Italian-speaking Switzerland: http://it.caudalie.com
- Portugal (excluding Madeira and Azores): http://pt.caudalie.com
- United Kingdom: http://uk.caudalie.com
- French-speaking Switzerland: http://be.caudalie.com
- Poland: http://pl.caudalie.com
- Greece, Ireland, Netherlands: https://en.caudalie.com
Please see below the grid summarising the delivery fees which are applicable depending on the amount of your shopping cart.
Delivery options for the United Kingdom
|Delivery type||Delivery fee depending on amount of order||Total delivery period*|
|Home delivery (signature required)||< £30||> £30||24 to 48hrs tracked |
* Average time recorded
Your consignment is prepared in the 48 hours following your order.
Home delivery is free with a minimum £30 purchase. If you have collected over 300 points in the last 12 months as part of our MYCAUDALIE loyalty programme, you'll be awarded VIP status, which gives you free home delivery. See the section on the MYCAUDALIE loyalty programme.
Royal Mail is not a timed service, it’s offering is 24 and 48 hours.
Of course, you may receive the consignment at your place of work. You may select a different delivery address by clicking on "Add another address" at the delivery option stage of your order.
If the customer is not at home, the customer will receive a card from the driver through their letterbox stating that delivery was attempted. On that card, will be an address for the closest post office to collect the goods and a contact number for the local post office.
The post office will keep the goods for circa 2 weeks before it is returned to the warehouse.
There will always be a local post office for the recipient.
To guarantee you the fastest possible delivery, we do not enable cancellation or modification of your order once it has been finalised. If the consignment is sent to an incorrect address, it will be returned to us. As soon as we receive it, we will send the consignment to the new address that you will have indicated to us.