Frequently Asked Questions

Spa gift vouchers

1 - Spa gift voucher: how do I use them?

You can order a spa gift voucher by clicking here and a store gift voucher by clicking here. Follow the following steps:
- choose the Spa or store you would like.
-choose the treatment you would like
-Select the receipt mode
-click “Add to cart”.

2 - How long is my Spa voucher valid for?

Each gift voucher is valid for 18 months from the date it is sent. To use this voucher, you should book an appointment in one of our chosen spas or stores.
No reimbursement can be made for this voucher if you miss your appointment or if you change or cancel it less than 48 hours before.

3 - How are the Spa voucher vouchers sent?

- if you choose the option “to your e-mail address”: your Spa voucher will instantly be sent as an e-mail attachment in PDF format.
- if you choose the option “to your recipient’s e-mail address”: Your Spa voucher will instantly be sent to your recipient as an e-mail attachment in PDF format.
- if you choose the option “to a postal address”
: Your Spa voucher will be sent by post in a lovely envelope within a week. You will need to choose the delivery address after the order confirmation. A PDF copy will also be sent to you by e-mail.

4 - Can I give the gift voucher to someone else?

To send the gift voucher of your choice directly to a third party by e-mail, simply select “to your recipient’s e-mail address”, then write their e-mail in the indicated field. Your recipient will receive their Spa voucher by e-mail as soon as your order is paid for.

5 - I can’t find the Spa treatment voucher I purchased.

Don’t panic, you can find your Spa treatment voucher in your account, “my orders” section. Then click on the corresponding order. You can then download your Spa treatment voucher again.